When Someone Dies

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When Someone Dies At Home

When someone dies at home, there are a number of things to consider depending on how they passed and whether the death was expected or unexpected. If they died during the day or at night, there are different steps to take.

Death At Home
Coffins, Caskets & Urns
Send Flowers

When Someone Dies In Professional Care

If a loved one has unfortunately passed away in a care home or hospital, the next of kin or closest family members will be informed immediately. Many hospitals, care homes and other professional care facilities throughout the UK have staff specialising in bereavement matters who are able to explain procedures and next steps to you.

Death In Professional Care

When Someone Dies Suddenly Or Unexpectedly

When someone dies suddenly or unexpectedly, it can be a difficult time for all those involved. There is a different process to carry out when the death is unexpected, therefore it’s important to understand what you should do if this happens.

Sudden Or Unexpected Death
Burial Service
AH Freemantle Memorials

When Someone Dies Abroad & The Repatriation Process

If a loved one has passed away whilst overseas, it can be a stressful situation for all those involved. Whether a person was with them or not when they died, there is a different process for each scenario and it’s important to learn what you should do if this happens.

Death Abroad

Registering A Death & Registry Offices

Once the cause of death has been confirmed by a GP or through a Coroner’s Inquest, you must register the death within five days. You will have to contact the registry office for the place where the person died, rather than for where they lived.

Registering a Death

Help With Bereavement

We can provide contact details of a number of organisations who can help with bereavement. The Samaritans are available 24 hours a day but the hours in which you can contact specialist bereavement helplines do vary.

Help With Bereavement

Over 100 Testimonials and Reviews

I would like to thank both James and Jane for the courtesy and respect shown to me and my family. They appreciated the tragic circumstances and were able to guide us gently through the Church service and subsequent committal at Wessex. You were as a company stars that day, showing us the way.

Brian Stoker

Sarah's kindness, genuine warmth, understanding of the personal character of how people say goodbye to a loved one, and inclusive approach, together with her knowledge and professionalism made me feel 'held' throughout the process of organising and being at my mum's funeral. It made such a difference at a difficult time. Highly recommend this company to anyone.


James and his team were extremely kind, thoughtful ad professional. As a family we appreciated the help and advice that was given.


James and the team at A H Freemantle did the most fantastic job for us when my brother died suddenly and unexpectedly. They were very clear about the things I had to make a decision on - not there and then but in my own time - but they also completely took over and seamlessly managed all those other things that have to be booked and paid for. They also gave me great advice about how to handle the things I needed to handle. They contributed hugely to giving my brother the send off that he deserved and I wouldn't hesitate to recommend A H Freemantle to anyone else when that time comes and you need a funeral director.

Kevin Briscoe

James was incredibly understanding and dealt with a difficult situation with care and attention. Nothing was too much trouble.

Tim Quinlan

James and the team really are who you need by your side when you are facing your most challenging times in life. I've been in need of the services of A H Freemantle twice in a year having lost both my mother and father. Honestly I couldn't recommend them enough, at such a challenging time they really did do everything to make it as bearable as possible. I can not recommend James and the team enough, they were truly incredible from start to finish.


Although my review is simplistic it comes from the heart. Without A H Freemantle's Park Gate & Titchfield offices I could never have got through what was and always will be my darkest hour. Thank you for looking after my beautiful mother, Gwen. Special thanks to Jane and Dawn. And thank you Jane for recommending the wonderful Rev. Boggust. My brothers, sister, and myself will always remember the kindness, respect, and compassion shown by all at A H Freemantle.

Eleanor Campbell-Loveday

From my first phone call to the completion of the funeral the staff at A H Freemantle gave outstanding service. They were professional and compassionate, taking time to listen to our requests and discuss the options. They made a difficult time easier and I knew I could trust them absolutely with the arrangements.


Having had experience with this company earlier in the year they were the natural choice when my wife died. Clair was absolutely brilliant from the initial enquiry and compassionately and clearly explained the whole process. Nothing was too much trouble and the whole range of options clearly laid out and explained. We really didn’t have to do anything ourselves. I would gladly recommend when the the time comes to anyone else.


Extremely kind & considerate. Very professional. I felt supported throughout a very difficult process. Jane was fantastic, sensitive and caring and made me feel that she truly understood and cared about us all.

Jill Spence

I can’t praise Claire at the Botley branch enough, who looked after my husband’s funeral. She was very professional, but more than that she was kind, caring, and nothing was too much trouble. Going above and beyond, which made this very difficult time so much more bearable for my family and I.

Nicola Abbott