How to Say Thank You to a Funeral Director

Blogs & Articles Article How to Say Thank You to a Funeral Director
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Whilst going through the process of planning and attending a funeral, funeral directors are on hand to help organise, give advice and support you and your family through these times. After the funeral service, you may want to send your acknowledgements and gratitude to the undertakers that helped you through the process but you may be unsure of how to word it or what format you should say thank you.

Although it is a nice gesture to do so, you shouldn’t feel obliged to write a thank you note to your respective funeral home but if you do, we’ve created this guide to help you choose appropriate wording as well as other factors to consider when writing a thank you note.

Do you send a thank you note to a funeral home?

Some people have different ways of showing their appreciation so you shouldn’t feel pressured or obliged to send a thank you note or card to a funeral home. Funeral directors can be involved with the organisation of several funerals at any given time so they won’t take it to heart if you choose an alternative way of expressing your gratitude – this may be a face-to-face conversation after the conclusion of the funeral service.

How do you thank a funeral director for their service?

If you feel emotionally ready to send a thank you card to a funeral director but are struggling to find the right words, we’ve listed some steps to consider when thanking someone for their contribution. 

Beginning the thank you note

You may want to begin the thank you note with a simple greeting such as ‘Dear NAME’ and a sentence expressing your appreciation.

Middle section of the note

Writing to the funeral director from your heart is always the best way to thank a funeral home – they have been involved with your family during a very personal and emotional time and it is advisable to write on how you feel appropriate. It is acceptable to be more personal in the thank you note than you would typically be for a thank you note to a business or other service.

Indicate that you appreciate the funeral director and the staff of the funeral home for all of their help in preparing the arrangements for the funeral service and the burial or cremation. If there were specific special touches that helped you and/or family members deal with the death, mention those events – knowing what helped your family can help the funeral staff to better assist families in the future through their grieving process.

Finishing the thank you note

Ending the thank you note by stating that you were happy with the services that you received and that you would happily recommend the funeral home to other family members and friends when the need arises, will be one of the best ways to end a thank you note to a funeral director.

Finish the note with an additional thank you and your signature. If the note is from a family as a whole rather than a specific family member, it is reasonable to sign the note “The SURNAME Family.”

Examples of thank you notes to funeral directors

If you prefer to see examples of other thank you notes and testimonials, we have over 100 reviews on Trustpilot to read and gather alternative ways to express your gratitude.

Over 100 Testimonials and Reviews

James and the team really are who you need by your side when you are facing your most challenging times in life. I've been in need of the services of A H Freemantle twice in a year having lost both my mother and father. Honestly I couldn't recommend them enough, at such a challenging time they really did do everything to make it as bearable as possible. I can not recommend James and the team enough, they were truly incredible from start to finish.


James and his team were extremely kind, thoughtful ad professional. As a family we appreciated the help and advice that was given.


I can’t praise Claire at the Botley branch enough, who looked after my husband’s funeral. She was very professional, but more than that she was kind, caring, and nothing was too much trouble. Going above and beyond, which made this very difficult time so much more bearable for my family and I.

Nicola Abbott

From my first phone call to the completion of the funeral the staff at A H Freemantle gave outstanding service. They were professional and compassionate, taking time to listen to our requests and discuss the options. They made a difficult time easier and I knew I could trust them absolutely with the arrangements.


I would like to thank both James and Jane for the courtesy and respect shown to me and my family. They appreciated the tragic circumstances and were able to guide us gently through the Church service and subsequent committal at Wessex. You were as a company stars that day, showing us the way.

Brian Stoker

Although my review is simplistic it comes from the heart. Without A H Freemantle's Park Gate & Titchfield offices I could never have got through what was and always will be my darkest hour. Thank you for looking after my beautiful mother, Gwen. Special thanks to Jane and Dawn. And thank you Jane for recommending the wonderful Rev. Boggust. My brothers, sister, and myself will always remember the kindness, respect, and compassion shown by all at A H Freemantle.

Eleanor Campbell-Loveday

Having had experience with this company earlier in the year they were the natural choice when my wife died. Clair was absolutely brilliant from the initial enquiry and compassionately and clearly explained the whole process. Nothing was too much trouble and the whole range of options clearly laid out and explained. We really didn’t have to do anything ourselves. I would gladly recommend when the the time comes to anyone else.


James and the team at A H Freemantle did the most fantastic job for us when my brother died suddenly and unexpectedly. They were very clear about the things I had to make a decision on - not there and then but in my own time - but they also completely took over and seamlessly managed all those other things that have to be booked and paid for. They also gave me great advice about how to handle the things I needed to handle. They contributed hugely to giving my brother the send off that he deserved and I wouldn't hesitate to recommend A H Freemantle to anyone else when that time comes and you need a funeral director.

Kevin Briscoe

Sarah's kindness, genuine warmth, understanding of the personal character of how people say goodbye to a loved one, and inclusive approach, together with her knowledge and professionalism made me feel 'held' throughout the process of organising and being at my mum's funeral. It made such a difference at a difficult time. Highly recommend this company to anyone.


James was incredibly understanding and dealt with a difficult situation with care and attention. Nothing was too much trouble.

Tim Quinlan

Extremely kind & considerate. Very professional. I felt supported throughout a very difficult process. Jane was fantastic, sensitive and caring and made me feel that she truly understood and cared about us all.

Jill Spence