Can I Change Funeral Directors?

Blogs & Articles Article Can I Change Funeral Directors?
AH Freemantle Memorials

When organising a funeral for yourself or a loved one, it can be one of the most stressful times you may experience and your thinking process can be distorted as a result of this. Funeral plans should be flexible in nature and that’s exactly what A. H. Freemantle provide.

We understand you may want to change funeral directors and it can be a simple process with the right guidance and help. In this useful guide, we outline whether you can switch funeral directors once a funeral plan is in place and if you can get some of your money back.


Changing funeral directors when someone has passed

If a loved one has passed and they already had a funeral plan in place, your family may want to use an alternative provider for reasons of your own. When the existing funeral director takes the deceased into their premises, you can still use a different funeral home to deal with the funeral arrangements.

The new funeral director you have chosen will contact the existing funeral director to arrange for the transfer of the deceased to their premises. Please note that it may still be necessary for you to pay the other firm for the removal of the deceased.


Transferring existing funeral plans

A frequently asked question we get in our stores and online is whether it is possible to move a funeral plan to a new funeral director. The quick answer is yes, you can transfer existing funeral plans to a new provider. It’s important to remember that no matter where you purchased your funeral plan, it’s your money and you can use choose where it goes – you’re not tied to a particular funeral director.

To transfer your funeral plan, you will need the paperwork for the existing plan and will need to contact the plan provider to explain that you wish for a new funeral director to look after the arrangements. Something to consider is that you may not get a full refund and pay an admin fee.


How to choose a new funeral director

Finding a new funeral director has never been easier – the emergence of technologies and local directories gives families the information they need when choosing an alternative undertaker.

Searching online for terms such as ‘funeral director near me’ can help you collate a list of potential candidates and from there, you can look around for a variety of key points and ask further questions if needed. We have created an in-depth guide to choosing a new funeral director so that you have all the information you need.

Transfer Your Funeral Plan

Over 100 Testimonials and Reviews

Having had experience with this company earlier in the year they were the natural choice when my wife died. Clair was absolutely brilliant from the initial enquiry and compassionately and clearly explained the whole process. Nothing was too much trouble and the whole range of options clearly laid out and explained. We really didn’t have to do anything ourselves. I would gladly recommend when the the time comes to anyone else.

Customer

Extremely kind & considerate. Very professional. I felt supported throughout a very difficult process. Jane was fantastic, sensitive and caring and made me feel that she truly understood and cared about us all.

Jill Spence

Exemplary and highly professional service throughout, with every effort made to accommodate the wishes of the family. Would highly recommend to anyone faced with having to arrange a funeral.

Robert Greaves

Jane and her colleagues went above and beyond to support and guide my family and I through the most traumatic time. From the moment of instruction to the service itself, I received true professionalism coupled with empathy. Every detail was discussed, every request was met, with kindness and thought. Thank you.

Nicky Goga

James and the team at A H Freemantle did the most fantastic job for us when my brother died suddenly and unexpectedly. They were very clear about the things I had to make a decision on - not there and then but in my own time - but they also completely took over and seamlessly managed all those other things that have to be booked and paid for. They also gave me great advice about how to handle the things I needed to handle. They contributed hugely to giving my brother the send off that he deserved and I wouldn't hesitate to recommend A H Freemantle to anyone else when that time comes and you need a funeral director.

Kevin Briscoe

I would like to thank both James and Jane for the courtesy and respect shown to me and my family. They appreciated the tragic circumstances and were able to guide us gently through the Church service and subsequent committal at Wessex. You were as a company stars that day, showing us the way.

Brian Stoker

Sarah's kindness, genuine warmth, understanding of the personal character of how people say goodbye to a loved one, and inclusive approach, together with her knowledge and professionalism made me feel 'held' throughout the process of organising and being at my mum's funeral. It made such a difference at a difficult time. Highly recommend this company to anyone.

Kes

James was incredibly understanding and dealt with a difficult situation with care and attention. Nothing was too much trouble.

Tim Quinlan

Although my review is simplistic it comes from the heart. Without A H Freemantle's Park Gate & Titchfield offices I could never have got through what was and always will be my darkest hour. Thank you for looking after my beautiful mother, Gwen. Special thanks to Jane and Dawn. And thank you Jane for recommending the wonderful Rev. Boggust. My brothers, sister, and myself will always remember the kindness, respect, and compassion shown by all at A H Freemantle.

Eleanor Campbell-Loveday

James handled the funerals of both my mother and father, and in both cases everything went very smoothly and was done with great dignity. We could not have asked for more.

Peter Allday

Sarah really put our family at ease and was very helpful. Made a very difficult thing to do a lot easier. Would highly recommend their services.

Verity Maddocks

James and his team were extremely kind, thoughtful ad professional. As a family we appreciated the help and advice that was given.

Connie

I would like to thank all the staff at the Eastleigh branch of helping me through a very difficult time when my mother passed away recently. All the staff were so helpful, considerate and compassionate, Clair in the office was always helpful and kind and helped me through the whole process of arranging a funeral.

Robert Duma

I’ve never lost a parent and didn’t have a clue what I should be doing - James made us feel very relaxed, made sure that our mum would be well looked after with him which gave us comfort. The celebrant he chose was absolutely brilliant and really made the whole experience extremely personal to us. James even sourced out a Leopard print coffin for us - the first in 22 years apparently! Would really recommend

Kerris Smith

Freemantles handled the funeral for my son - firstly they had to collect him from Leicester where his post mortem took place. From the start they were so caring and attentive to our distress as it was a sudden death. Kate the lady we dealt with was absolutely wonderful. She dealt with every detail with so much sympathy and feeling. The Celebrant they appointed was also terrific and dealt with the ceremony exactly as we wanted. If you find yourself losing a loved one I would highly recommend Freemantles. They totally helped make a nightmare of losing your child bearable.

Helen Sallis

Excellent personable service. Caring and sensitive - Sarah always seemed to be available no matter what time. The attention to detail and everything was brilliant. We all felt very happy with the choice that we had made for our Mum's funeral and burial that we did not hesitate to use again for our Dad. Our Mum and Dad had such lovely "send offs" managed so well by A.H. Freemantles.

Susan Grace

We sincerly thank the staff and in particular Sarah and James at Freemantle's Titchfield for their understanding and kindness in organising and conducting the recent funeral of our son John. The whole process was guided with much empathy on such sad occasion.

Michael Coward

James and the team really are who you need by your side when you are facing your most challenging times in life. I've been in need of the services of A H Freemantle twice in a year having lost both my mother and father. Honestly I couldn't recommend them enough, at such a challenging time they really did do everything to make it as bearable as possible. I can not recommend James and the team enough, they were truly incredible from start to finish.

Chris

From my first phone call to the completion of the funeral the staff at A H Freemantle gave outstanding service. They were professional and compassionate, taking time to listen to our requests and discuss the options. They made a difficult time easier and I knew I could trust them absolutely with the arrangements.

PM

I can’t praise Claire at the Botley branch enough, who looked after my husband’s funeral. She was very professional, but more than that she was kind, caring, and nothing was too much trouble. Going above and beyond, which made this very difficult time so much more bearable for my family and I.

Nicola Abbott

We as a family would like to thank James and everyone at Freemantle’s Titchfield for all their help and guidance, James you made us feel so relaxed and calm, the day went without a hitch, we laughed we cried, our mum would of approved of everything, also a very big thank you to Martin the celebrant, you were all amazing thank you so much.

Sarah Bartlett

We sincerely thank the staff and in particular Sarah and James at Freemantle's Titchfield for their understanding and kindness in organising and conducting the recent funeral of our son John. The whole process was guided with much empathy on such sad occasion.

Michael Coward

Recently I was sadly in need of the services of A.H.Freemantle. I cannot find words to thank James and his staff enough. They guided and comforted me through the whole sad process. James's quiet steady professionalism both before, and during the ceremony made a dreadful experience much much easier to endure..highly recommended to anyone facing this inevitable ordeal. Thank you all.

Robert Leake